Infrastructure Engineer

Reporting to the Group IT Infrastructure Operations Manager, the successful candidate will be responsible for providing an excellent technical service to the organisations users in a helpdesk environment along with providing desktop support, including some “out of hours” work especially during emergencies.

Your Responsibilities:

  • First line support for Helpdesk system;
  • Carrying out technical/IT related tasks and ensuring all work quality is of a high standard across the team. Supported with good documentation including quality process documentation;
  • Ensure that all customer requirements are met in full and on time;
  • Promoting innovation and ensure troubleshooting skills are of a high standard;
  • To participate in both local and group wide projects;
  • Adhering to all internal safety, HR, environmental and quality guidelines & procedures.

Your Qualifications & Experience:

  • Qualification in an IT discipline, or a minimum of 2 years’ experience in a similar role;
  • Qualifications in Microsoft technologies;
  • Experience with Microsoft technologies. (Installing, configuring, supporting, troubleshooting): Microsoft Windows XP, 7, 8 and 10;  Microsoft Windows server 2008 / 2008R2 / 2012 / 2016; Microsoft Office 2013 and 2016; Virtualisation Technologies – Microsoft HyperV; Active Directory tools and DNS, WINS, DHCP, DFS and Group Policy;
  • Experience with networks including: Wireless AP’s;
  • Experience with HP hardware– Laptops, desktops; Switches and network hardware.

Your Skills:

  • Technology  - ability to work very competently in a Microsoft environment and have the drive and commitment to adapt, learn and own new technologies.
  • Interpersonal  - ability to work closely and communicate well with all levels of operational, management and IT staff. Essential to be an effective team player.
  • Process – A very good understanding of troubleshooting processes,
  • Professional – Customer support skills and work planning skills are essential along with the ability to multi-task and prioritise effectively. 
  • Product – Commercial awareness is sometimes important to be able to prioritise customer requests.
  • Health and Safety – Must have a good awareness of the legislative requirements surrounding the process.

In addition, we offer you:

  • Generous contributory pension plan;
  • 23 days annual leave (plus bank holidays) rising to 29 days after qualifying service;
  • Membership of medical 'cash plan';
  • Stock/share options;
  • Bonus scheme;
  • Death in service benefit of four times annual salary;
  • Sickness insurance after qualifying period;
  • Childcare voucher scheme.

Salary - Up to £30,000 per annum

Hours of work - Monday - Friday, 8:30am - 5:00pm

Closing date - 30 June 2018

If you are interested in joining the IQE team please send your CV with a covering letter to:- Human Resources Department, IQE, Pascal Close, St Mellons, Cardiff, CF3 0LW or email